Terms of service

Terms of Service

Effective Date: 25 August 2026
Last Updated: 25 August 2026

Welcome to Simorah.

These Terms of Service govern your access to and use of our website, products and services. Throughout these Terms, references to “Simorah”, “we”, “us” or “our” refer to Simorah, operated by Simorah Ram Sheel.

By visiting our website, placing an order or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Refund & Return Policy.

If you do not agree with these Terms, you should not use our website or purchase products from us.

1. Business Information

Simorah
Operated by: Simorah Ram Sheel

20, Van Vihar Colony
Opposite Kamal and Company
Tonk Road, Jaipur – 302018
Rajasthan, India

Email: simorahramsheel@gmail.com
Phone / WhatsApp: +91 6377190007

2. Our Online Store

Our website provides customers with the ability to browse and purchase jewellery and related products offered by Simorah.

Our store may be hosted or operated using third-party e-commerce platforms, including Shopify.

By using our website, you confirm that:

You are legally capable of entering into a binding agreement; or
Where required, you are using the website under the supervision or with the consent of a parent or legal guardian.

You must not use our website or products for any unlawful or unauthorised purpose.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, materials, colours and prices displayed on our website are accurate.

However, you acknowledge that:

Colours may appear differently depending on your screen or device.
Handmade or handcrafted products may have minor variations.
Gemstones, beads, textures, finishes and other natural or semi-natural materials may vary slightly from one piece to another.
Product dimensions and weights may have minor variations.
Images may be enlarged or styled for presentation purposes.

Such reasonable variations do not necessarily constitute a defect.

4. Jewellery Materials and Product Characteristics

Products sold by Simorah may include jewellery made using or incorporating materials such as:

Artificial or imitation jewellery materials
Cubic Zirconia
Synthetic gemstones
Semi-precious gemstones
Natural gemstones
Lab-grown diamonds
Silver
Gold
Plated metals
Other jewellery materials

The actual material composition of a product will depend on the description provided on the applicable product page or agreed customisation specification.

Customers should review the product description carefully before purchasing.

5. Product Care

Jewellery may naturally experience wear, fading, tarnishing, scratching or changes in appearance depending on:

Usage
Storage
Exposure to water
Perfume
Cosmetics
Chemicals
Sweat
Humidity
Skin characteristics
Environmental conditions

Unless expressly stated otherwise, ordinary wear and tear or deterioration caused by improper handling does not constitute a manufacturing defect.

Customers should follow any care instructions provided with the product or displayed on our website.

6. Pricing

All product prices are displayed in the applicable currency shown on our website.

Prices may be changed at any time without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is successfully placed.

Applicable taxes will be charged or treated in accordance with relevant laws and the information displayed during checkout.

7. Pricing and Website Errors

Despite reasonable precautions, our website may occasionally contain:

Pricing errors
Typographical errors
Incorrect descriptions
Incorrect discounts
Technical errors
Incorrect stock information

If an order is placed based on an obvious or material error, Simorah reserves the right to correct the error and, where reasonably necessary, cancel the affected order.

If payment has already been received for an order that we cancel due to such an error, the applicable amount will be refunded.

8. Orders

Placing an order does not automatically mean that the order has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be verified
Fraud or suspicious activity is suspected
Incorrect information has been provided
A pricing or technical error has occurred
Delivery to the requested location is unavailable
The order violates these Terms

If we cancel a prepaid order that has not been fulfilled, the applicable amount paid for the cancelled order will be refunded.

9. Order Information

Customers are responsible for providing accurate information when placing an order, including:

Name
Email address
Phone number
Billing information
Shipping address
PIN or ZIP code
Product selection
Size
Quantity
Customisation details, where applicable

Simorah will not be responsible for issues caused by incorrect information provided by the customer.

If you discover an error after placing an order, contact us as soon as possible.

Changes cannot be guaranteed after an order has entered processing or has been dispatched.

10. Payments

Orders may be paid through payment methods made available at checkout.

Payments may be processed through independent payment gateways, banks or financial service providers.

Simorah does not generally store complete credit card, debit card, UPI PIN or banking credentials.

Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.

11. Fraud Prevention

We reserve the right to conduct reasonable verification before processing an order.

We may contact you for additional confirmation where an order appears unusual, high-risk or potentially fraudulent.

An order may be withheld or cancelled if we are unable to reasonably verify the transaction.

12. Shipping and Delivery

Shipping, dispatch, tracking, customs duties and delivery are governed by our separate Shipping Policy.

Delivery timelines displayed on the website are estimates unless expressly stated otherwise.

Simorah uses third-party courier and logistics companies and cannot guarantee an exact delivery date where delays arise outside our reasonable control.

13. International Orders

International customers are responsible for reviewing any customs rules, import restrictions, duties or taxes applicable in their country.

Destination-country customs duties, VAT, GST, import taxes or clearance charges may apply and are generally the responsibility of the recipient unless expressly stated otherwise.

Please review our Shipping Policy for further information.

14. Returns, Refunds and Exchanges

Due to the nature of the products sold by Simorah, all sales are final and we do not ordinarily accept returns, exchanges or refunds.

A claim will only be considered where a product is received in a damaged condition.

For any damage claim, the customer must provide a clear, continuous and unedited unboxing video beginning before the shipping parcel is opened and clearly showing the parcel, shipping label, opening process and damaged product.

Damage claims must be submitted within 48 hours of delivery together with the required evidence.

Claims without the required unboxing video may not be accepted.

If a damage claim is verified and approved, Simorah may provide a replacement or, where replacement is unavailable or inappropriate, a refund.

Please refer to our Refund & Return Policy for the complete terms and claim procedure.

Nothing in these Terms is intended to restrict rights that cannot legally be excluded under applicable consumer protection law.

15. Customised and Made-to-Order Products

Simorah may offer customised or made-to-order jewellery.

Customisations may include changes involving:

Design
Size
Measurements
Colours
Gemstones
Metals
Materials
Engraving
Product specifications
Other customer-requested changes

Before production begins, customers are responsible for confirming the relevant specifications.

Once a customised product has entered production, it may not be possible to modify or cancel the order.

Unless the product is defective, damaged, incorrect or otherwise required to be accepted under applicable law, customised and made-to-order products are generally non-returnable and non-refundable.

16. Size Selection

Where size is applicable, customers are responsible for selecting the correct size before placing an order.

If the product delivered matches the size selected or measurements provided by the customer, an incorrect customer selection will not normally be treated as a product defect.

Where Simorah sends a size different from the confirmed order, the matter will be handled according to our Refund & Return Policy.

17. Product Availability

Products are subject to availability.

We may:

Limit quantities
Discontinue products
Change product specifications
Restrict sales to certain locations

without prior notice where reasonably necessary.

Adding a product to your shopping cart does not reserve inventory.

18. Promotions and Discount Codes

Promotional offers and discount codes may be subject to:

Expiry dates
Minimum purchase requirements
Product exclusions
Geographic restrictions
Usage limits
Customer-specific restrictions

Unless stated otherwise, multiple discount codes cannot necessarily be combined.

Promotional offers may be modified or withdrawn where permitted by law.

19. Gift Cards and Store Credit

Where gift cards or store credit are offered, additional terms displayed at the time of issue or use may apply.

Gift cards and store credit cannot ordinarily be exchanged for cash unless required by applicable law.

20. Intellectual Property

All content appearing on the Simorah website, including:

Brand names
Logos
Jewellery designs
Product photographs
Graphics
Videos
Text
Website layout
Product descriptions
Marketing material
Illustrations

is owned by, licensed to or lawfully used by Simorah unless otherwise stated.

You may not reproduce, copy, republish, distribute, commercially exploit or create derivative works from such content without permission.

21. User Content

If you submit content to us, including:

Reviews
Photographs
Videos
Testimonials
Feedback

you confirm that you have the right to provide that content.

Where you voluntarily submit content for publication, you grant Simorah a non-exclusive right to use, reproduce and display that content in connection with our website, products and marketing, subject to applicable law and permissions.

22. Reviews

Reviews must reflect genuine experiences.

We may refuse to publish or may remove content that contains:

Abusive material
Hate speech
Spam
Fraudulent reviews
Personal information of third parties
Illegal content
Unrelated promotional material

We will not remove legitimate negative reviews merely because they are critical of our products or services.

23. Prohibited Uses

You may not use our website:

For unlawful purposes
To infringe intellectual property rights
To transmit malware or malicious code
To attempt unauthorised access to our systems
To scrape or extract data in an abusive manner
To impersonate another person
To submit false or fraudulent information
To interfere with website security or functionality
To commit or facilitate payment fraud

We may restrict access where misuse is reasonably suspected.

24. Third-Party Services

Our website may contain integrations or links involving third parties such as:

Shopify
Payment gateways
Courier companies
Social media platforms
Analytics providers
Advertising platforms

Third-party services operate independently and may have their own terms and policies.

We are not responsible for their independent acts or practices except to the extent required by applicable law.

25. Website Availability

We aim to keep our website available and functioning properly.

However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to:

Maintenance
Hosting issues
Technical problems
Security incidents
Third-party outages
Events outside our reasonable control

26. Disclaimer

We make reasonable efforts to provide accurate information and reliable services.

However, except where otherwise required by law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Simorah will not be liable for indirect, incidental or consequential losses arising from the use of our website or products where such liability may legally be limited.

Nothing in this section limits liability that cannot legally be excluded or restricted.

28. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of our website, infringement of third-party rights or material violation of these Terms.

29. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

30. Changes to These Terms

We may modify these Terms periodically to reflect changes in:

Our business
Our products
Website functionality
Applicable laws
Operational requirements

Updated Terms will be published on this page with the revised date.

Your continued use of the website after an update will be subject to the updated Terms to the extent permitted by law.

31. Governing Law

These Terms will be governed by the applicable laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional rights available to a consumer, disputes relating to Simorah will be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India.

32. Contact Us

For questions regarding these Terms of Service, contact:

SIMORAH
Operated by Simorah Ram Sheel