Shipping Policy

Effective Date: 25/08/2026

At Simorah, we aim to deliver every order safely and within the estimated timelines stated below. Orders are dispatched from Jaipur, Rajasthan, India using trusted third-party courier and logistics partners.

By placing an order on our website, you agree to the terms set out in this Shipping Policy.

1. Order Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, it will generally be processed and prepared for dispatch within 0–3 working days.

Working days exclude Sundays, public holidays and other non-operational days.

During sales, festive periods, launches or periods of unusually high order volume, processing may take slightly longer.

Once your order has been dispatched, tracking details will be shared through the email address, phone number, WhatsApp number or other contact information provided at checkout.

Please note: All delivery estimates mentioned below are calculated from the date of dispatch, not the date on which the order is placed.

2. Domestic Shipping Within India

Shipping Charges

Standard shipping within India is free of charge unless otherwise stated at checkout.

Estimated Timeline

• Order processing and dispatch: 0–3 working days

• Estimated delivery after dispatch: Approximately 3–4 working days

Delivery to remote locations or certain PIN codes may require additional time.

The estimated delivery timeline may also be affected by courier operations, weather conditions, public holidays, regional restrictions or other circumstances outside our reasonable control.

3. International Shipping

Simorah ships internationally to eligible countries and locations serviced by our courier partners.

Standard International Shipping

Standard international shipping is free of charge, unless otherwise stated at checkout.

• Order processing and dispatch: 0–3 working days

• Estimated delivery after dispatch: Approximately 10–12 working days

International delivery timelines may vary depending on the destination country, customs processing, flight availability, local courier operations and other factors outside our control.

Express International Shipping

Express international shipping may be available for selected destinations.

• Express shipping is chargeable

• Order processing and dispatch: 0–3 working days

• Estimated delivery after dispatch: Approximately 5–7 working days

The applicable express shipping charge will be displayed at checkout or communicated to you before your order is confirmed.

Express shipping provides faster transit but does not guarantee delivery on a specific date, particularly where customs clearance or circumstances outside the courier's control cause a delay.

4. Customs Duties, Import Taxes & International Charges

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage charges, clearance charges or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.

Simorah does not determine or control these charges.

For international orders exported from India under a valid Letter of Undertaking (LUT), Indian IGST may not be charged on the export invoice in accordance with applicable Indian tax regulations.

However, this does not exempt the customer from taxes, duties or other charges imposed by authorities in the destination country.

Customers are advised to contact their local customs authority if they require information about possible import charges before placing an order.

5. Customs Clearance

International shipments may be inspected or held by customs authorities in the destination country.

The recipient may be required to provide identification, payment information, tax information or other documents requested by customs authorities or the courier company.

The customer is responsible for cooperating with the courier and applicable authorities to complete customs clearance.

If a shipment is delayed, returned or abandoned because the customer:

• refuses to pay applicable customs duties or taxes;

• fails to provide required documents;

• fails to respond to customs or courier requests; or

• refuses to complete applicable customs formalities,

any refund or re-shipment will be subject to our Refund & Return Policy, and applicable shipping, return, customs or handling costs may be deducted where permitted.

6. Order Tracking

Tracking details will normally be shared once an order has been dispatched.

Tracking information may take several hours to become active after the shipment is handed over to the courier.

For international orders, tracking updates may temporarily stop or be delayed while the shipment:

• is in transit between countries;

• is undergoing customs clearance; or

• is being transferred to a local delivery partner.

If you have received a dispatch confirmation but your tracking information has not updated for an unusual period, please contact us and we will assist you with the courier.

7. Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Your shipping address should include, where applicable:

• Full name

• House, apartment or building number

• Street and locality

• City

• State or province

• PIN or ZIP code

• Country

• Valid phone number

Simorah will not be responsible for delays, failed deliveries or additional shipping charges resulting from incomplete or incorrect information supplied by the customer.

If you notice an error in your shipping address, please contact us immediately.

We may be able to update the address before dispatch, but address changes cannot be guaranteed once the order has been shipped.

8. Non-Serviceable Locations

Although our courier partners deliver to a wide range of locations, certain PIN codes, ZIP codes, countries or regions may be classified as:

• non-serviceable;

• remote;

• restricted; or

• Out of Delivery Zone (ODZ).

If your location cannot be serviced, we may contact you to request an alternative delivery address.

If an alternative delivery address cannot be provided, the order may be cancelled and refunded in accordance with our applicable refund terms.

9. Delivery Attempts & Failed Delivery

Courier partners may make one or more delivery attempts depending on their individual operating procedures.

A shipment may be returned to us if:

• the customer is unavailable for delivery;

• the customer refuses the parcel;

• the address is incorrect or incomplete;

• the customer cannot be contacted;

• customs requirements are not completed;

• applicable customs charges are not paid; or

• the delivery location becomes non-serviceable.

If a shipment is returned to Simorah for a reason attributable to the customer, additional shipping charges may apply if the customer requests re-shipment.

Any applicable refund will be handled according to our Refund & Return Policy.

10. Shipping Delays

All shipping and delivery timelines provided by Simorah are estimates and should not be treated as guaranteed delivery dates.

Delays may occur because of circumstances including:

• weather disruptions;

• courier or logistics delays;

• natural disasters;

• public holidays;

• strikes;

• flight delays or cancellations;

• customs inspections or clearance;

• border restrictions;

• government restrictions;

• remote-area delivery;

• unusually high shipping volumes; or

• other circumstances outside our reasonable control.

Where possible, Simorah will assist customers in communicating with the courier and obtaining shipment updates.

However, we cannot guarantee the operations or delivery performance of third-party courier companies.

11. Lost Shipments

If tracking shows no movement for an unusually long period or you believe your shipment may have been lost, please contact us.

We will raise an investigation with the applicable courier partner.

A replacement or refund, where applicable, will generally be considered only after the courier has completed its investigation and confirmed the shipment as lost.

Cases involving an incorrect address, customer refusal, unsuccessful delivery attempts or incomplete customs formalities may not qualify as lost shipments.

12. Damaged or Tampered Parcels

If your parcel appears visibly damaged, opened or tampered with at the time of delivery, please document the condition of the package before opening it.

For claims involving a damaged, defective or incorrect product, we strongly recommend recording a clear, continuous and unedited unboxing video showing:

• the unopened parcel;

• the shipping label;

• the external condition of the package;

• the complete opening of the parcel; and

• the condition of the product received.

Damage, defect or incorrect-product claims will be handled in accordance with our Refund & Return Policy.

13. Third-Party Courier Partners

Simorah uses independent third-party courier and logistics companies to fulfil deliveries.

Once an order has been handed over to the courier, transit and delivery are subject to that courier's operational processes.

Simorah will make reasonable efforts to help resolve shipping and tracking concerns but cannot guarantee exact delivery dates or prevent delays caused by third-party logistics providers.

14. Changes to This Policy

Simorah reserves the right to amend or update this Shipping Policy from time to time.

The latest version will always be published on our website and will become effective from the date stated at the top of this page.

Contact Us

For questions about your shipment, tracking or delivery, please contact:

SIMORAH
Jaipur, Rajasthan, India

Email: simorahramsheel@gmail.com
WhatsApp / Phone: +916377190007