Privacy Policy

Effective Date: 25 August 2026
Last Updated: 25 August 2026

This Privacy Policy explains how Simorah, operated by Simorah Ram Sheel, collects, uses, stores, shares and protects your personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our products and services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. About Simorah

For the purposes of this Privacy Policy, references to “Simorah”, “we”, “us” or “our” refer to:

Simorah Ram Sheel
20, Van Vihar Colony
Opposite Kamal and Company
Tonk Road, Jaipur – 302018
Rajasthan, India

Email: simorahramsheel@gmail.com
Phone / WhatsApp: +91 6377190007

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

Personal Information

When you place an order, create an account, contact us or otherwise interact with Simorah, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• City, state, PIN/ZIP code and country

• Order and purchase information

• Account information

• Customer support communications

• Product preferences

• Size or customisation information, where applicable

Payment Information

Payments may be processed through third-party payment gateways and financial service providers.

We generally do not directly store complete debit card, credit card, UPI or banking credentials. Payment information is processed by the applicable authorised payment provider according to its own privacy and security practices.

We may receive limited payment-related information such as:

• Payment status

• Transaction reference

• Payment method

• Amount paid

• Refund status

Device and Usage Information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• Website interactions

• Shopping and browsing activity

• Cookie and similar technology identifiers

This information may be collected through cookies, analytics services and other website technologies.

3. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders

• Confirming payments

• Arranging shipping and delivery

• Providing order tracking

• Processing returns, refunds, replacements or exchanges where applicable

• Communicating with you regarding your order

• Responding to enquiries and customer support requests

• Managing customer accounts

• Detecting and preventing fraudulent transactions

• Improving our website, products and services

• Understanding how customers use our website

• Providing personalised shopping experiences

• Sending marketing communications where permitted

• Managing promotions, offers and campaigns

• Complying with tax, accounting and legal obligations

• Protecting our legal rights and business interests

We only seek to collect information that is reasonably necessary for our business operations and the services requested by customers.

4. Order Fulfilment and Shipping

When you place an order, we may share information necessary to complete your order with third parties such as:

• Courier companies

• Logistics providers

• Warehousing or fulfilment providers

• Customs authorities

• International delivery partners

This may include your:

• Name

• Shipping address

• Phone number

• Email address

• Order information

• Customs-related information where required

Such information is shared only to the extent reasonably necessary for processing and delivering your order.

5. Shopify

Our online store may be operated using Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

Shopify may process certain personal information on our behalf in connection with:

• Website hosting

• Checkout

• Customer accounts

• Orders

• Fraud prevention

• Analytics

• Store functionality

Your information may therefore also be processed in accordance with Shopify's applicable privacy practices.

6. Payment Service Providers

We may use third-party payment gateways and payment processors to process transactions.

Depending on the payment option selected by you, your information may be processed by banks, payment gateways, card networks, UPI providers or other financial service providers.

These providers process payment information according to their own privacy policies, terms and applicable laws.

Simorah is not responsible for the independent privacy practices of third-party financial institutions and payment providers.

7. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies for purposes including:

• Maintaining your shopping cart

• Remembering preferences

• Keeping you signed into your account

• Understanding website usage

• Measuring website performance

• Preventing fraud

• Providing relevant advertising

• Analysing marketing performance

Some cookies are necessary for the website to operate, while others may be used for analytics, personalisation or advertising.

You can restrict or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Analytics and Advertising

We may use analytics, advertising and marketing services provided by third parties.

Depending on the tools used on our website, these providers may collect information about your:

• Website visits

• Product views

• Purchases

• Device

• Browser

• IP address

• Interaction with advertisements

These services may help us:

• Measure advertising performance

• Understand customer behaviour

• Improve our website

• Show more relevant advertisements

• Build marketing audiences

Where required by applicable law, we will obtain appropriate consent before using non-essential advertising or tracking technologies.

9. Email, SMS and WhatsApp Communications

If you provide your contact details, we may communicate with you through:

• Email

• SMS

• Phone

• WhatsApp

Transactional communications may include:

• Order confirmations

• Payment confirmations

• Shipping updates

• Delivery notifications

• Return or refund updates

• Customer service messages

Where permitted by law and based on the permissions you have provided, we may also send promotional communications relating to:

• New products

• Offers

• Sales

• Collections

• Promotions

• Other marketing updates

You may opt out of promotional communications at any time using the available unsubscribe mechanism or by contacting us.

You may continue to receive transactional or service-related messages even after opting out of marketing communications.

10. When We Share Personal Information

We do not sell your personal information for money.

We may share your information with service providers where reasonably necessary for operating our business, including:

• E-commerce platform providers

• Payment processors

• Courier and logistics companies

• Website hosting providers

• Cloud service providers

• Analytics providers

• Marketing and advertising platforms

• Email, SMS or WhatsApp service providers

• Accounting and professional advisers

• Fraud prevention providers

• Technology service providers

These businesses may process your information in connection with services they provide to us.

We may also disclose information where necessary:

• To comply with applicable laws

• To respond to lawful government or regulatory requests

• To comply with a court order

• To investigate fraud or illegal activity

• To protect Simorah, our customers or others

• To enforce our agreements and policies

11. International Transfer of Information

Because some of our service providers may operate internationally, your personal information may be processed or stored outside India.

For example, information processed by technology, cloud, analytics, e-commerce or advertising providers may be transferred to servers located in other countries.

Where applicable, we take reasonable steps to use service providers that maintain appropriate safeguards for personal information.

International customers should understand that information submitted to Simorah may be transferred to and processed in India and other countries where our service providers operate.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods due to:

• Tax requirements

• Accounting requirements

• Legal obligations

• Fraud prevention

• Dispute resolution

• Warranty or customer service requirements

• Enforcement of agreements

Order and transaction records may therefore be retained for the period required under applicable Indian laws.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

13. Data Security

We take reasonable administrative, technical and organisational precautions designed to protect personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no internet transmission, electronic storage system or online platform can guarantee absolute security.

Customers should also take reasonable precautions to protect account credentials, devices and passwords.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request updating of incomplete information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to certain marketing communications

• Request information about how your data is being used

• Raise a grievance regarding the processing of your personal information

Certain requests may be subject to legal exceptions.

For example, we may be required to retain transaction records even after receiving a deletion request if those records must be kept for tax, accounting, fraud prevention or other legal purposes.

To make a privacy-related request, contact us at:

simorahramsheel@gmail.com

We may need to verify your identity before processing certain requests.

15. Indian Data Protection

Where applicable, we process personal information in accordance with applicable Indian privacy and data protection laws, including requirements relating to consent, lawful processing, security safeguards and individual rights.

Where consent is required for a particular processing activity, you may withdraw that consent using the method provided or by contacting us.

Withdrawal of consent will not affect processing already lawfully carried out before the withdrawal.

Certain information may continue to be processed where required for fulfilling legal obligations or providing services requested by you.

16. International Customers

If you access our website from outside India, additional privacy rights may apply to you under the laws of your country or region.

Where such laws apply to Simorah, we will handle eligible privacy requests in accordance with the applicable requirements.

This may include rights concerning access, correction, deletion, restriction, objection or withdrawal of consent.

17. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children who are not legally permitted to provide such information without the consent of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms or services.

Once you leave our website, the privacy practices of those third parties will apply.

Simorah does not control and is not responsible for the privacy practices, security or content of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

19. Business Transfers

If Simorah undergoes a merger, acquisition, restructuring, sale, transfer of assets or similar business transaction, personal information may be transferred as part of that transaction.

Any such transfer will be subject to applicable law and appropriate privacy protections.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our business

• New services or technologies

• Changes to our website

• Legal or regulatory requirements

• Changes to our privacy practices

The revised policy will be published on this page together with an updated Last Updated date.

We encourage customers to review this page periodically.

21. Complaints and Grievances

If you have a question, concern or complaint regarding the collection or use of your personal information, please contact us first so that we can attempt to resolve the matter.

Email: simorahramsheel@gmail.com
Phone / WhatsApp: +91 6377190007

Please include sufficient information for us to understand and investigate your request.

22. Contact Information

For privacy-related questions, requests or complaints, contact:

SIMORAH
Operated by Simorah Ram Sheel

20, Van Vihar Colony
Opposite Kamal and Company
Tonk Road, Jaipur – 302018
Rajasthan, India

Email: simorahramsheel@gmail.com
Phone / WhatsApp: +91 6377190007